Terms of Service

The Pakkia service (the Service) is operated by [Company name — to be added] (Pakkia, “we”, “us”), a company registered in Finland.

• Business ID: [Business ID — to be added]
• Registered address: [Registered address — to be added]
• Contact: hello@pakkia.fi

These terms are an agreement between us and the organisation or person using the Service. By creating an account or using the Service you accept them.

The Service is a tool for logging overnight stays at campsites and similar accommodation sites, and for producing reports and exports from those records — including exports in the format requested by Statistics Finland.

The Service is not:

• a booking, reservation, or guest-registry system;
• a payment or point-of-sale system;
• legal, tax, or accounting advice.

Reports are generated from the data entered into the Service. The Customer (defined in section 3) remains solely responsible for reviewing reports and for filing them with Statistics Finland or any other authority on time.

The organisation that opens an account (the Customer) controls who may access its site in the Service, using three roles: Admin (full control, including billing and access management), Staff (day-to-day logging and reports), and Pitch holder (only their own nights).

The Customer is responsible for:

• deciding who receives access and with which role;
• keeping credentials confidential and notifying us without undue delay of any suspected unauthorised use;
• the accuracy of the data its users enter — the Service reports what was logged.

When using the Service you must not:

• use it for any unlawful purpose;
• attempt to access data belonging to another customer or to circumvent access controls;
• reverse engineer, decompile, or copy the Service, except to the extent mandatory law permits;
• resell or sublicense the Service without our written consent.

The Service is priced for ordinary reporting use by accommodation sites. We may limit automated or clearly abnormal load that degrades the Service for others, and will contact you before doing so where reasonably possible.

All data entered into the Service by the Customer or its users (Customer Data) remains the Customer’s property. We process personal data contained in Customer Data as a processor on the Customer’s behalf, as described in the Privacy & GDPR policy and the Data Processing Agreement available on request.

Customer Data can be exported from the Service at any time in CSV format. We do not sell Customer Data or use it for purposes other than providing and improving the Service.

Fees for the Service are stated on the Pricing page and billed as described in the Subscription Policy. All prices exclude VAT, which is added where applicable.

We announce price changes at least 30 days in advance. A change applies from the next billing period, and you may cancel before it takes effect.

New customers receive one free month of the Service per site. No payment card is collected during the trial.

At the end of the trial nothing is charged automatically. To keep using the Service you choose a plan; until you do, your site is paused and your Customer Data remains available for export. If you do not continue, data is handled as described in section 10.

We use reasonable efforts to keep the Service available at all times, but do not guarantee uninterrupted availability [uptime commitment / SLA — to be confirmed with counsel]. Planned maintenance is scheduled outside typical usage hours where feasible, with advance notice for significant work.

Support is available at hello@pakkia.fi on Mon–Fri · 9–17 EET.

To the extent permitted by mandatory Finnish law, our aggregate liability under these terms is capped at [liability cap — to be confirmed with counsel, e.g. the fees paid for the Service in the 12 months preceding the event], and we are not liable for indirect or consequential damages such as lost profits or lost business.

The Service produces reports from data entered by the Customer’s users. Responsibility for the accuracy of regulatory filings therefore rests on that data and on the Customer’s review of the reports before filing.

Nothing in these terms limits liability for gross negligence or intentional misconduct, or any liability that cannot be limited under mandatory law.

The Customer may terminate at any time as described in the Subscription Policy; the Service then runs to the end of the paid period.

We may suspend or terminate the Customer’s access for material breach of these terms, with prior written notice and a reasonable opportunity to remedy the breach — or immediately where the breach is grave, such as unlawful use or attempts to access other customers’ data.

After termination, Customer Data remains available for export for 30 days, after which it is deleted in accordance with the retention terms of the Privacy & GDPR policy.

We may update these terms. Material changes are announced by email and in the Service at least 30 days before they take effect. If you do not accept a change, you may terminate before its effective date; continued use after that date constitutes acceptance.

Dated versions of these terms are kept available, and the “Last updated” date at the top of this page always reflects the current version.

These terms are governed by the laws of Finland, excluding its conflict-of-law rules.

Disputes are first addressed by negotiation. Failing that, they are resolved in [competent court / venue — to be confirmed with counsel].

If the Customer is a consumer, nothing in these terms limits the rights granted by mandatory consumer-protection law, and the consumer may also refer a dispute to the Finnish Consumer Disputes Board (kuluttajariitalautakunta).